Quickr Logistics Ltd
Customer Support Representative
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Osun, Nigeria
Work mode:
Onsite
Published on:
15 September 2026
What they need
Join Quickr as a Customer Support Representative! We are looking for empathetic, quick-thinking, and clear communicators to assist students, vendors, and delivery runners in keeping campus logistics running smoothly.
Key Responsibilities
- Respond promptly to customer inquiries, complaints, and order updates via chat and call channels.
- Track active orders and coordinate directly with riders and vendors to resolve delays or missing items.
- Handle refunds, order adjustments, and conflict resolution with a calm, helpful, and empathetic attitude.
- Escalate recurring operational issues or technical glitches to internal management.
Requirements
- Excellent written and verbal communication skills with a warm, student-friendly tone.
- Fast typing speed and strong multitasking skills during peak order hours.
- High emotional intelligence, patience, and strong problem-solving capabilities.
- Previous experience in customer service, call center operations, or live chat support is an advantage.
Pay: ₦100,000.00 - ₦150,000.00 per month
Work Location: In person
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