Customer Support Representative

Overview

Our State Farm Agent office in Byron, MN is looking for a friendly, detail-oriented Service Team Member to support our clients with policy service, problem-solving, and day-to-day account needs. If you enjoy helping people, staying organized, and working in a fast-paced environment, this role may be a great fit.

What You’ll Do

• Provide excellent customer service by phone, email, and in person
• Assist clients with policy changes, updates, and coverage questions
• Support billing and payment needs and help resolve account issues
• Help clients start and track claims and connect them with the right resources
• Maintain accurate documentation and follow-up on open items
• Identify opportunities to offer additional products when appropriate (no high-pressure sales—service-first)
• Work closely with the agent and team to meet office goals and deliver a great customer experience

What We’re Looking For

• Strong communication skills and a genuine desire to help others
• High attention to detail, organization, and follow-through
• Ability to learn new systems and processes quickly
• Professional, dependable, and team-oriented
• Prior customer service experience preferred (insurance experience is a plus)

Licensing

• MN Property & Casualty license preferred (or willing to obtain)
• MN Life/Health license a preferred (or willing to obtain)
• (We can discuss support/training for the right candidate.)

Schedule & Compensation

• Hours: Full-time 9:00AM - 5:00PM
• Pay: Competitive hourly + potential bonuses (based on experience and licensing)

Benefits (examples—customize to your office)

• Paid time off and paid holidays
• Licensing support and training
• Growth opportunities within the agency
• Positive, team-focused work environment

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Life insurance
• Paid time off

Application Question(s):

• Tell me about a victory you have had either professionally or personally. (Could be athletically, could be a time you helped a customer in your current job)
• What does a fun work environment look like for you?

Work Location: In person