Customer Support Representative

Orvanta Group, a forward-thinking sales and development firm, is expanding and seeking a Full-time Customer Support Representative who thrives on connecting with our clients and driving growth. In this Customer Support Representative role, you’ll introduce our clients to AT&T, the trusted name behind wireless and fiber solutions that keep them connected, streaming, and productive.

As a Customer Support Representative, your sales training focuses on the full picture, how our clients use their internet, what concerns them, and how AT&T solves those problems. You’ll learn about the reliable service and flexible options that set AT&T apart. Then the Customer Support Representatives meet our clients in person and show them how improved connectivity can enhance daily life.

Core Functions of the Customer Support Representative

• Conduct in-person sales discussions that emphasize AT&T’s role in modern digital households, from streaming to smart home integration.
• Assess internet and mobile usage patterns and recommend packages that align with customer needs and device counts, ensuring tailored solutions.
• Present AT&T’s benefits in relatable terms, showing how dependable coverage and faster speeds reduce frustrations like dropped calls or buffering.
• Guide customers through enrollment and account setup, making the process simple, transparent, and confidence‑building.
• Address concerns about reliability by demonstrating AT&T’s consistent performance and nationwide reach, reinforcing trust in the brand.
• Encourage upgrades from outdated services to AT&T’s modern solutions, emphasizing long‑term satisfaction and improved quality of life

Preferred Skills for the Customer Support Representative

• Build rapport quickly to drive client trust and repeat sales.
• Handles objections with poise, turning challenges into successful sales conversions.
• Maintains accurate client records to support follow‑up and long‑term sales growth.
• Guide customers smoothly through enrollment to ensure a seamless sales experience.
• Demonstrates transparency in every sales interaction to strengthen brand credibility

Pay: $4,200.00 - $5,500.00 per month

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person