Customer Support Representative

• Communicate with patrons via email, chat and phone.
• Resolve customers' issues on time.
• Escalate matters that cannot be resolved to relevant department.
• Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.

Requirements

• Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.

• Provide excellent customer service in an expedient manner.

• Identify, research, and resolve customer issues.

• Be self-motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.

• Work as part of a team to improve the overall performance of the Customer Service.

• Provide all CSR duties in Tagalog and English. Ability to communicate in Chinese and/or Korean is a huge plus.

• Proven problem-solving skills.

• High level of attention to detail.

• Ability and desire to deliver exceptional levels of Customer Service.

• Clear thinking and problem solving.

• Flexible and willing to work daily/evening shifts.