Customer Support Representative

Job Title: Customer Advisor (International Voice Proces)

Contact To: 8660123291 (Akshay- HR)

Location: BTM Layout, Divyashree Towers and manyata Tech park Bangalore

Salary: Up to 6.5 LPA!!!!! (for candidates with 1+ year of relevant experience)

Shift: US Shift (Night Shift) Uk (early morning)

Work Days: 5 Days a Week (2 Days Weekly Off)

Role & responsibilities:

• Handle inbound calls to assist international customers.

• Resolve product, service, or billing inquiries with accuracy and professionalism.

• Maintain detailed call logs and update customer records in CRM systems.

• Achieve daily and monthly performance targets (quality, productivity, customer satisfaction).

• Escalate complex issues appropriately while ensuring first-call resolution whenever possible.

• Adhere to process compliance and communication guidelines.

• Required Skills:

• Excellent verbal communication skills in English.

• Prior experience (minimum 1 year) in international voice process (preferably US clients).

• Ability to handle customer queries effectively and professionally.

• Strong interpersonal skills and a customer-centric attitude.

• Basic computer knowledge and typing skills.

• Willingness to work in night shifts (US shift).

Eligibility Criteria:

• Minimum 1 year of experience in an international voice process is mandatory.
• Fluent in English (verbal communication).
• Ready to work in US time zone.

Perks & Benefits:

• Competitive salary up to 6.5 LPA.
• 5-day work week with 2 days off.
• Growth opportunities and performance-based incentives.
• Work with a fast-growing and supportive team environment.

Contact To: 8660123291(Akshay- HR)

Email: [email protected]

Job Location:
Divyashree Towers, BTM Layout and Manyata Tech Park Bangalore