Customer Support Representative

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 2-5 years of experience in an international BPO environment with expertise in inbound calls (US voice process).
• Strong communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in handling international voice processes (inbound/outbound) with accuracy and efficiency.