Customer Support Representative

Customer Support Representative

We’re looking for a Customer Support Representative to help customers navigate questions, requests, and everyday service needs. You’ll be responsible for understanding what each customer needs, finding the right information, and making sure requests are followed through properly.

You’ll work closely with customers and internal teams, so this role would suit someone who is patient, organized, confident communicating with others, and comfortable taking responsibility for getting things resolved.

A Typical Week Could Involve:

Reviewing customer enquiries and understanding the details behind each request
Providing clear information about services, processes, and account requirements
Checking internal systems to find relevant customer information
Helping customers understand available options and next steps
Following up on requests that require additional information or action
Keeping customer records and interaction notes accurate
Coordinating with internal departments to address customer requirements
Monitoring unresolved requests and making sure they receive appropriate follow-up
Identifying recurring customer questions and raising them with the appropriate team
Assisting with appointment scheduling and routine account updates
Preparing basic customer service reports and updates
Following company procedures for customer communication and information handling

Monday to Friday

You’ll work regular weekday hours from our San Diego office, supporting customers while working alongside the wider team to keep requests organized and moving forward.

Hours: 8:30am–5:00pm
Schedule: Monday–Friday
Employment: Full-time | Permanent
Location: San Diego, CA

Previous experience in customer service, call center support, reception, retail, hospitality, administration, sales support, or another customer-facing role is helpful.

You should be comfortable communicating with different types of customers, learning new systems, keeping accurate information, and managing several requests without losing track of details.

We’re looking for someone who is dependable, professional, willing to ask questions when something is unclear, and committed to following through on customer requests.

Training will be provided on company systems, services, and procedures.

Applications

If you enjoy helping people, finding practical solutions, and keeping customer requests moving, submit your current resume to be considered for the Customer Support Representative position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $22.76 - $26.87 per hour

Benefits:

• 401(k)
• Life insurance
• Parental leave

Work Location: In person