Customer Support Representative

Customer Support Representative

ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.

The Customer Support Representative role sits within our design team & is to take ownership of key administrative activities that support the performance of the team and help ensure we deliver in line with the SLAs in place.

This role is based in our Leatherhead office, and it is to help with the continued relationships that we have with our customers during the building out of networks.

It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.

Role responsibilities include:

• Handling customer inquiries via phone &email.
• Maintaining and updating records in our core system.
• Accurately logging all customer interactions.
• Work alongside the Design engineers to help support day-to-day activities & maintain SLA’s
• Communicate effectively and be confident at building relationships with both internal and external stakeholders
• Taking ownership of service-related issues and handling them in a confident and professional manner.
• Assisting with preparation of regularly scheduled reports.
• Handle all enquiries in accordance with legislation, regulations and customer care standards.
• Provide administrative support to our customers through the asset adoption process.

Skills Needed:

• A good working knowledge of Microsoft Office(Word, Excel) is an advantage.
• Adaptability and multitasking capabilities in a fast-paced environment.
• Good attention to detail.
• Excellent communications skills.
• Experience in checking documents and accuracy of detail.
• Experience of working in a KPI-driven environment

Benefits include:

• Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
• Bonus
• Enhance Pension
• Private Medical Insurance
• Life insurance
• Company training programmes to help you develop.
• Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
• Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
• Volunteering day: one day a year fully paid.

Our working hours are Monday– Friday 9am – 5pm. The role is based full time in our Leatherhead office.