Customer Support Representative

Job Description - Customer Support Executive

About Company:
VeeFly is one of the fastest-growing bootstrapped startups in the Ad-tech and Creator-tech domain. Our journey is a masterclass in organic scale: wefve grown from a 2-person founding team to a 70+ strong global workforce by building products that people actually want.

To date, we have helped over 56,000+ global creators gain traction, powering an incredible 6.9B+ views. But we are just getting started.

We are transitioning from a high-growth startup to an AI-first powerhouse. At VeeFly, you get the best of both worlds: the financial stability of a profitable, bootstrapped business and the intellectual challenge of a cutting-edge AI lab.

Job Summary: We are looking for an enthusiastic Customer Support Executive with 0.2 years of hands-on experience in chat and email support. In this role, you will be the direct voice of VeeFly, helping customers across multiple channels, managing online feedback, and maintaining top-tier service quality.

If you are detail-oriented, comfortable handling multiple chats and emails simultaneously, and open to working in a flexible 24/7 rotational shift environment within a fast-growing tech startup, we would love to connect!

Key Responsibilities:

• Multi-Channel Support: Handle 2.3 live customer chats simultaneously while writing clear, thoughtful, and professional replies to customer email tickets.
• Public Feedback Management: Monitor and respond to customer queries and public feedback across chat, email, social media channels, and online review platforms.
• Customer Satisfaction Ownership: Maintain high CSAT (Customer Satisfaction) scores and minimize DSAT (Customer Dissatisfaction) by resolving issues empathetically, accurately, and end-to-end.
• Cross-Functional Collaboration: Partner directly with internal teams (Product, Tech, and Operations) to track down root causes and resolve customer blockers efficiently.
• 24/7 Rotational Operations: Operate within a 24*7 support setup, adhering to shift schedules that rotate at least once a month.

Who You Are:

• The Mindset: A proactive, empathetic problem-solver who takes complete ownership of issues rather than passing off quick hand-offs to other teams.
• Experience: 0 to 2 years of experience in customer support handling live chat and email ticket queues.
• Communication Skills: Excellent written English skills with a strong command of grammar, professional tone, and written etiquette.
• Multitasking & Metric Awareness: Highly detail-oriented with the ability to navigate multiple chat windows without losing track, alongside a clear understanding of CSAT and DSAT metrics.
• Shift Flexibility: Comfortable working in a 24*7 rotational shift model with monthly shift rotations.

Why Join VeeFly?

• Great Work Culture: A positive, collaborative workplace where every voice counts and your direct input shapes the overall customer experience.
• Startup Growth & High Exposure: Enjoy high exposure to different parts of the business with clear opportunities to advance your career early on.
• Direct Impact: Work on live projects and daily operations that directly drive customer retention, satisfaction, and global business success.

Location: Chakala, Andheri East

To apply please share your updated resume at [email protected]

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your current CTC in Lacs per annum?
• What is your expected CTC in Lacs per annum?
• What is your notice period?
• Are you fully flexible and available to work in rotational shift?

Work Location: In person