Customer Support Representative

We are looking for a customer-focused and communication-oriented Customer Support Executive Voice to join our team. The role involves handling inbound customer calls, understanding customer concerns, providing accurate information, troubleshooting issues, and ensuring a positive customer experience.

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with 1yr customer service can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 3 LPA - 6 LPA

19k-33k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

To get your interview scheduled contact below Call/ WhatsApp :

• Anshul - 99900 35672