Customer Support Representative

Job Summary

Job Description - Customer Support Representative (CSR) at RecurPost. Job Type: Full-time. Work Mode: Fully Remote / Work From Home. Open Positions: 2. Experience: Minimum 2 Years. Shift Timings: 5:00 PM - 1:30 AM, 1:00 AM - 9:30 AM.

Key Responsibilities

• Provide customer support via chat, email, and support tickets.
• Assist users with product-related queries, setup guidance, and troubleshooting.
• Understand customer issues and provide accurate, timely, and professional solutions.
• Troubleshoot basic technical and product-related issues.
• Escalate technical or complex issues to the relevant internal teams.
• Maintain proper documentation of customer interactions and resolutions.
• Ensure high customer satisfaction and a positive user experience.
• Stay updated on RecurPost features, workflows, and product updates.
• Follow support processes and SLAs consistently.

Required Skills Experience

• Minimum 2 years of experience in customer support for a SaaS product or software product is mandatory.
• Technical background is required.
• Computer Engineering / Computer Science / IT or another relevant technical background is preferred.
• Excellent English communication skills, both written and verbal.
• Strong technical understanding of web applications and SaaS platforms.
• Ability to troubleshoot basic technical and product-related issues.
• Strong problem-solving and customer-first mindset.
• Ability to work independently in a fully remote environment.
• Comfortable working in evening/night shifts.
• Good computer proficiency and typing skills.

Preferred Qualifications

• Bachelor s degree in Computer Engineering, Computer Science, Information Technology, or a related technical field.
• Prior experience with customer support tools, ticketing systems, or live chat platforms.
• Experience supporting web-based SaaS products.
• Good typing speed and strong computer proficiency.

Tools Platforms

• Helpdesk / Ticketing Systems
• Live Chat Tools
• RecurPost SaaS Platform
• Internal Documentation Tools

Must Have Skills

• Communication
• English communication
• Problem-solving skills
• customer-first mindset
• B2B SaaS products
• Computer Engineering
• Computer Science
• Information Technology
• technical field

Good to Have Skills

• selling SaaS/software products

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.