Customer Support Representative

Who you are

• An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair’s mission, and ready to roll up their sleeves to help our users and improve their lives
• We are looking for team members who have an entrepreneurial attitude and are hungry to learn and grow in their careers
• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
• 1+ years experience using Zendesk
• Excellent communication skills (written and verbal) in explaining tough concepts to customers
• An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers
• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
• An excitement about joining an early startup in the fintech space and about learning all things EWA
• A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

What the job involves

• Your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You’ll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience
• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
• Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
• Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Benefits

• 100% Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance