Customer Support Representative

Silver Goose 8 International, Inc.

Customer Service Agent

Starting Monthly Salary: PHP 20,000 and above

Company Overview:

Silver Goose 8 (SG8) International Inc., established in 2006, is a PAGCOR-regulated online gaming software company operating as a PIGO (Philippine Inland Gaming Operator). Our specialties include online casino games, poker, keno, lottery, and sports betting. We are different from POGO operators.

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team.

Job Title: Customer Service Agent
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Overview:

· BGC, Taguig - Office Based

· HMO Benefits After Six (6) Months

· Competitive Salary

· Shifting Schedule with Two (2) Rest Days per Week

· Leave Benefits (14 SL / 14 VL)

· Government Mandated Benefits Available
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Job Responsibilities:

· Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.

· Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.

· To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.

· Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution

· Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.

· Collaborate seamlessly with colleagues and other departments to see tasks to completion.
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Job Qualifications:

Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.

Professional, enthusiastic, and customer service oriented.

Ability to be polite, confident, and diplomatic under challenging situations.

Ability to set priorities and multi-task.

Prior experience working in a call center, service industry and/or any customer service roles.

Willingness to learn and strive for continuous improvement.
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If you are:

· 18 years old and above

· Proficient in writing and speaking English and Tagalog

· College graduate or undergraduate with at least a year of relevant BPO experience.

· Tech-savvy and proficient in Microsoft Office applications.

· Willing to start ASAP

· Fresh graduates are welcome to apply.

Benefits

• 13th month salary
• Deminimis benefit
• Team building
• Exciting company culture
• Salary increase
• Year-end parties, company events, etc.

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 12 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Job Type: Full-time

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Senior High School (Preferred)

Experience:

• Customer Support Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person