Customer Support Representative

About the job

About eBOS

We are looking for a Customer Support Representative to join the team of eBOS Technologies, a fast-growing SME with 23 years of presence, headquartered in Nicosia, Cyprus. eBOS is one of the most innovative and leading software companies in Cyprus and in Europe, heavily investing in R&D and delivering best-of-breed innovative software solutions to enterprises worldwide. eBOS is currently ranked as the top enterprise performer in Cyprus during the past 16 years with a participation in 71+ prestigious EU funded R&D projects and currently amongst the top ten SME performers in Europe in the Horizon Europe programme.

The Role

• Respond to customer queries in a timely and accurate way, via phone, email, chat or ticketing system.
• Assist customers and partners when using the company’s products.
• Guide product users through features and functionalities.
• Identify customer needs and helping customers use specific features.
• Inform customers about new features and functionalities
• Conduct quality assurance to company product releases to ensure their malfunction-free operation.
• Use of company’s platform to enhance or develop Company’s products.
• Provide training to customers and travel for meetings and presentations.
• Gather customer feedback and share with the company’s product, sales and marketing teams.
• Assist in training other Customer Support personnel

Minimum Qualifications & Experience

• University Degree in a relevant field.
• Minimum of 5 years’ experience as a Customer Support Specialist or similar Customer Support role.
• Familiarity with FinTech and RegTech industry is a plus.
• Excellent oral and written communication skills in both English and Greek. GCSE in English language with Grade B or above is a must.
• Excellent problem solving skills.
• Patience when handling tough cases.
• Ability to work with eBOS team and have a positive attitude.
• Experience using help desk software and remote support tools.
• Experience with Corporate Administration, KYC, Screening etc solutions will be considered an advantage
• Additional consideration will also be given to candidates with knowledge or practical experience in the fiduciary/corporate services sector, including familiarity with KYC, client onboarding, compliance procedures, and related regulatory requirements.

What we Offer

• Attractive remuneration package based on experience and qualifications. Candidates with prior experience using eBOS/WiseBOS solutions or similar corporate administration platforms will be considered a strong advantage.
• Access to Provident Fund and Medical Insurance plan after the first 6 months’ probation.
• Flexible working hours (39h/week) within a collaborative and innovative culture.
• Bonus Loyalty Scheme.
• Work in a modern corporate environment in Nicosia, Cyprus (hybrid presence).

Why Join Us?

At eBOS, you won’t just be building systems, you’ll be architecting the future of digital innovation in Europe. This role offers the chance to design groundbreaking solutions, lead international teams, and drive high-impact projects at the intersection of technology, business, and society.

Apply now by sending your detailed CV to [email protected] with the title “ Application for the position Customer Support Representative ” in the subject, and become a key driver of European innovation with eBOS!