Customer Support Representative

Role & responsibilities

Key Responsibilities

• Handle inbound customer calls and chats professionally.
• Understand customer concerns and provide accurate resolutions.
• Follow SOPs, scripts, and quality guidelines.
• Update customer interactions accurately in CRM systems.
• Handle complaints and escalate complex issues when required.
• Maintain customer data privacy and compliance.
• Meet performance targets such as AHT, CSAT, Quality, and Attendance.
• Build positive customer relationships and deliver excellent service.

Technical Skills

• Good computer proficiency and MS Office knowledge.
• Strong typing and data-entry skills required (with 45 words/min 80%+ accuracy).
• Familiarity with CRM and customer support tools.
• Basic knowledge of email, chat, and ticketing systems.
• Ability to handle multiple applications efficiently.

Interview Details

Interview Dates: 7th October & 11th October
Interview Mode: Face-to-Face / In-Person

Interview Location: Pune, Maharashtra

Selection process

• Online Aptitude Assessment & Voice/writex Assessment
• HR Interview
• Technical Interview

Work Environment

This is a Work from Office opportunity with 24/7 rotational shifts and rotational week offs. Candidates should be flexible with shift timings based on business requirement