Customer Support Representative

Job Title: Customer Service Representative – US Email & Chat Process

Location: Andheri East, Mumbai

Experience Required: 2 to 6 Years

Salary: ₹30,000 – ₹33,000 per month

Job Type: Full-time

Job Summary

We are looking for experienced Customer Service Representatives for a US Email & Chat Support process. The role involves handling customer queries through email and chat, providing timely resolutions, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries via Email and Chat support
• Provide accurate information regarding products and services
• Resolve customer concerns in a professional manner
• Maintain quality and response time standards
• Coordinate with internal teams for issue resolution
• Update customer interactions in the system

Required Skills

• Good written communication skills in English
• Experience in international customer support preferred
• Basic computer knowledge and typing skills
• Ability to handle multiple chats/emails efficiently
• Customer-focused attitude and problem-solving skills

Benefits

• Competitive salary package
• Incentives based on performance
• Paid training
• Career growth opportunities
• Supportive work environment
• Rotational week off
• Employee engagement activities

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person