Customer Support Representative

Customer Support Representative

Different Customers. Different Conversations.

Our office supports customers across a variety of accounts and services, giving you the opportunity to work with different types of enquiries rather than handling the same conversation every day.

That variety is a big part of the role. You’ll learn how different accounts operate, understand what customers need, and develop your communication and problem-solving skills along the way.

We’re looking for someone who is good with people, listens properly, and can communicate clearly while keeping each interaction professional and helpful.

A typical week could involve:

Answering incoming customer calls
Responding to email enquiries and customer requests
Checking account information and updating records
Following up on existing customer enquiries
Explaining services, processes, and account information
Resolving straightforward customer questions
Escalating more complex issues to the appropriate team
Switching between different customer accounts and procedures

Monday to Friday

The position is full-time and office-based. You’ll work alongside other Customer Support Representatives and have access to the information, systems, and account procedures needed to handle customer enquiries.

Hours: 9:00am–5:30pm
Schedule: Monday–Friday
Employment: Full-time, permanent
Work setting: On-site

Experience in customer support is useful, but it isn’t the only background we consider.

People coming from retail, hospitality, reception, administration, call centers, sales, and other customer-facing positions can all have relevant experience.

You’ll need good communication skills, basic computer confidence, attention to detail, and the ability to stay professional when dealing with different customers.

Training is provided on the client accounts, internal systems, and procedures.

Applications

If you’re looking for a full-time Customer Support Representative position and want to build your communication and customer service experience in an office environment, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $19.76 - $23.97 per hour

Benefits:

• 401(k)
• Paid time off
• Parental leave

Work Location: In person