Customer Support Representative

I. Proactively contacting customers with pending or delayed orders to provide updates and solutions.

II. Following up on undelivered orders and also after delivery to confirm receipt and resolve any concerns

III. Coordinating with delivery agents and logistics teams to ensure timely deliveries.

IV. Tracking orders and resolving shipping-related concerns or delivery failures.

V. Converting inquiries into sales through clear and persuasive communication.

VI. Maintaining accurate records of customer interactions, orders, and delivery statuses.

VII. Reporting recurring issues or trends to relevant departments for operational improvement.

Requirements:

• Minimum of HND or B.Sc. in Business Admin or a related discipline.
• Minimum of 1 years of hands-on customer service experience in a structured commercial environment
• Strong understanding of Customer service operations
• Proficiency in Microsoft Office tools

Pay: From ₦80,000.00 per month

Work Location: In person