Customer Support Representative

Principal Duties and Responsibilities:

• Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
• Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
• Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
• Identify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders
• Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
• Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
• Comprehend Drew Marine product lines with a general understanding of product alternatives.  Participate in training where offered
• Contribute to the documentation of incomplete deliveries or fill rates
• Other tasks and projects as may be assigned from time to time

Required / Desired Knowledge, Experiences and Skills:

• Up to 3 years’ good relevant customer service experience
• Experience in Marine or Shipping Industry
• A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
• Ability and high level of comfort working in a fast paced environment
• Highly organized
• Articulate with excellent verbal and written communication skills
• Ability to effectively and efficiently interact cross culturally, with awareness to cultural differences
• Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
• Multi-lingual a plus, may be required dependent on regional needs