Customer Support Representative

Join IDEXX and Work with Cutting-Edge Diagnostic Technology

At IDEXX, we’re passionate about innovation that improves lives—both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best.

We’re looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting, this is your chance to apply your skills in a meaningful way. Ideally this role will be based in either Brisbane, Perth or Sydney.

Why You’ll Love This Role

• Be the first point of contact for veterinary clinics using our advanced diagnostic analysers and rapid assay devices.
• Work with precision instruments and connected systems, ensuring accurate results that impact patient care.
• Solve real-world challenges and make a difference in animal health.
• Enjoy comprehensive training and ongoing development in diagnostic technology.

What You’ll Do

• Provide remote customer support for IDEXX VetLab analysers and diagnostic devices.
• Troubleshoot hardware/software issues, calibration, and performance concerns.
• Respond to customer queries with clarity and empathy.
• Collaborate with internal teams to deliver timely solutions.
• Participate in a rotating roster, including occasional Saturdays and after-hours support.

What We’re Looking For

• Background in customer service, technical support, biomedical equipment, or diagnostic instrumentation.
• Strong troubleshooting skills.
• Ability to learn and explain technical concepts clearly.
• Excellent problem-solving and prioritization skills.
• Customer-focused mindset with great communication skills.
• Familiarity with veterinary or medical equipment is a bonus—but we’ll train you!

What We Offer

• **A supportive culture:**Be part of a team that values growth, collaboration, and innovation.
• We offer true flexibility with on-site, remote or hybrid working arrangements.
• Bring your pet to work days!
• Competitive annual bonus scheme and compensation review
• Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training to build your confidence and expertise, regardless of your prior experience
• Career development opportunities within a global organisation known for promoting from within and investing in its people.
• A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are encouraged and recognised.
• Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
• Paid parental leave, supporting you and your family through life’s important moments.
• Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
• $500 per year towards diagnostic testing for your pets, reinforcing our commitment to animal health—professionally and personally.
• Tenure recognition, including additional days off and bonus payments as you reach key career milestones.

Why IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters — together.

IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.