Customer Support Representative

Job Description: Customer Support Executive ( Work from Office )

Company: Academy of Vedic Vidya
Website: www.academyofvedicvidya.com
Position: Customer Support Executive
Employment Type: Full-time
Location: Beck Bagan

About Academy of Vedic Vidya

Academy of Vedic Vidya is a learning platform dedicated to providing authentic and structured education in Vedic sciences. We are looking for a customer-focused and communication-savvy Customer Support Executive who can effectively handle client queries, provide timely assistance, and ensure a positive learner/customer experience.

Key Responsibilities

• Handle customer/client queries through calls, WhatsApp, email, and other communication channels.
• Client handling experience is mandatory for this role.
• Understand customer requirements and provide accurate information regarding courses, programs, admissions, schedules, and other services.
• Follow up with prospective and existing clients and maintain regular communication.
• Resolve customer concerns professionally and escalate complex issues to the appropriate team when required.
• Maintain a positive and professional relationship with clients throughout their journey.
• Assist customers with enrollment, payment-related queries, course access, and other support requirements.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain proper records of customer interactions, follow-ups, and resolutions.
• Collect customer feedback and share relevant insights with the team.
• Meet defined customer service and follow-up targets.
• Ensure a high level of customer satisfaction and a smooth overall customer experience.

Required Skills & Qualifications

• Prior experience in client handling/customer support is mandatory.
• Minimum 1–2 years of experience in customer support, client servicing, telecalling, counseling, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management skills.
• Good listening and problem-solving abilities.
• Comfortable handling multiple customer queries and follow-ups.
• Basic computer skills and familiarity with WhatsApp, email, Google Workspace, CRM, or similar tools.
• Ability to communicate patiently and professionally with customers.
• A customer-first attitude with strong ownership and responsibility.

Preferred

• Experience in the education, online learning, wellness, spiritual, astrology, or Vedic sciences industry will be an advantage.
• Experience handling leads and converting inquiries into enrollments will be an added advantage.
• Knowledge of Hindi/Bengali/English or other Indian languages will be a plus.

What We’re Looking For

We are looking for someone who is confident, empathetic, proactive, and comfortable speaking with clients on a regular basis. The ideal candidate should be able to build trust with customers, understand their concerns, and ensure that every interaction reflects the professionalism and values of Academy of Vedic Vidya.

Key Requirement

Client handling experience is a MUST. Candidates without prior client/customer handling experience may not be considered.

Whatsapp your CV at : 8910026374

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person