Customer Support Representative

Job Summary

As a Customer Support Representative, you will be a primary point of contact for IAPP, responsible for ensuring our members and customers are satisfied with the experience of our products and services. This includes answering questions, troubleshooting problems, and communicating with customers in a timely and professional manner.

Essential Duties and Responsibilities

• Responsible for coordinating fulfillment of daily customer inquiries. Including but not limited to responding to membership inquiries regarding membership benefits, IAPP certifications, trainings and events.
• Provides support to IAPP’s Brussels team as required.
• Event support for IAPP events in Europe, according to specific language skills (travelling might be required).
• Assists with financial processing as relates to member and customer transactions.
• Assist with inbound and outbound correspondence with our members both via phone and email.
• Advising customers and members on how to prepare for IAPP certifications.
• Ad hoc support of operational priorities as coordinated by the Customer Support Team Leader.
• Gathers and documents customers’ feedback on IAPP’s products and services.

Additional Duties

• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

• Bachelor's degree in a relevant field such as Business or Communications
• Effective Communication and Customer Satisfaction skills
• Advanced level of English and an additional language (preferably French, German or Dutch)
• Proficient in Microsoft Office Suite
• Ability to organize and prioritize work
• Ability to give and receive constructive feedback
• Ability to work independently and as part of a team
• Understanding of Salesforce or equivalent CRM tools is a plus
• Knowledge of the Data protection industry and related regulations is a plus

We Offer:

A full-time permanent contract with a competitive salary. Including a full range of benefits (lunch vouchers, Group Insurance, Hospital insurance,…). Specific training will be provided for the understanding of IAPP tools.

Working at the IAPP is an opportunity like no other. The IAPP offers a creative, supportive and an hybrid work environment. We work in a “get-stuff-done” culture that values fun, excellence, balance, respect (nice matters!), personal and professional growth, and an entrepreneurial attitude.

Interested ?

Please send your application which should including CV and covering letter, using the dedicated “Apply” link. Applications without a covering letter will not be considered.

• Note that we will only consider candidates who have the legal rights to work in Belgium and ideally already living in Belgium.

About the IAPP

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally. The IAPP is a gathering place for professionals who work at the intersections of data, technology and humanity. We provide members with the tools, resources, training, credentials and networking needed to thrive in today's rapidly evolving digital economy.