Customer Support Representative

Roles and Responsibilities :

• Handle customer inquiries, complaints, and feedback via phone calls, emails, or chats in a professional and courteous manner.
• Resolve customer issues promptly and efficiently by providing accurate information and solutions.
• Maintain records of all interactions with customers using CRM software to track progress and improve service quality.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-2 years of experience in BPO/call center environment or related field (freshers welcome).
• Excellent communication skills for effective interaction with customers over the phone or through digital channels.
• Basic knowledge of computer applications such as MS Office Suite (Word, Excel) for data entry and record-keeping purposes.