Customer Support Representative

Customer Support Representative - Overview

Our McAllen team is looking for a friendly and confident Customer Support Representative who enjoys speaking with people and finding practical answers. Spanish-English bilingual applicants are especially welcome, although bilingual ability is not required.

You will support customers through inbound calls, email and online channels, helping with account access, service questions and basic platform issues. When something requires specialist attention, you will create a clear support ticket and connect the customer with the correct technical colleague.

Position details

• Location: On-site in McAllen, TX
• Pay: $18.00–$22.34 per hour
• Schedule: Full-time, Monday through Friday
• Hours: 8:30 a.m.–5:00 p.m.
• Training: Paid onboarding and continued coaching
• Start: Immediate availability welcomed

Customer support throughout the day

• Answer inbound calls and respond to customer emails.
• Listen carefully and identify what assistance is needed.
• Help with account access, profile updates and service information.
• Guide customers through straightforward platform steps.
• Record conversations and update customer details in the CRM.
• Create accurate support tickets for technical or complex issues.
• Follow up on open requests and communicate progress.
• Work with customer service, operations and technical teams.

The qualities that count

A successful Customer Support Representative is patient, clear and comfortable speaking with people from different backgrounds. You should be able to manage a conversation while recording accurate notes, recognize when an issue needs to be escalated and take responsibility for completing agreed follow-ups.

Basic computer confidence and clear written communication are important. Previous customer service, call center or customer support experience can be useful, but it is not required. Training will cover the company’s systems, service procedures, CRM and ticket-management process.

Apply for the Customer Support Representative position with your current resume to be considered for the McAllen team.

We are an equal opportunity employer and welcome qualified applicants from every background.

Pay: $18.00 - $22.34 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person