Customer Support Representative

Job Summary

IMAGICAHEALTH is looking for a Customer Support Executive to handle client communication, provide basic software support, and coordinate with internal teams. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to manage queries and follow-ups efficiently.

Key Responsibilities

• Handle client communication through calls, emails, and Zoom meetings.
• Understand client queries and provide basic technical/software support.
• Coordinate with internal teams to resolve client issues and provide timely updates.
• Maintain client records, reports, and trackers using MS Excel.
• Support client onboarding and provide day-to-day assistance.
• Maintain accurate records in CRM and tracking systems.
• Follow up with clients and internal teams to ensure issues are resolved on time.
• Handle client concerns professionally and maintain good client relationships.
• Prepare regular support and activity reports for management.

Requirements

• 1+ year of experience in Customer Support, Client Support, Helpdesk, BPO, or Office Coordination is preferred.
• Freshers can also apply.
• Good communication skills in English and Hindi.
• Good knowledge of MS Excel, Word, and PowerPoint.
• Strong coordination, follow-up, and multitasking skills.
• Basic understanding of software applications and troubleshooting.
• CRM experience will be an added advantage.
• Knowledge of ChatGPT/AI tools will be an added advantage.
• Positive attitude and willingness to learn.

Key Skills

Customer Support | Client Communication | MS Excel | CRM | Technical Support | Coordination | Follow-up | MS Office | Communication Skills

Why Join Us?

• Work with pharma, healthcare, and digital projects.
• Gain exposure to client management and healthcare technology.
• Professional and learning-oriented work environment.
• Opportunity for career growth and skill development.

Pay: ₹14,000.00 - ₹22,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Utran, Surat, Gujarat (Preferred)

Work Location: In person