Customer Support Representative

Our customer support department is adding a Customer Support Representative who can listen carefully, communicate clearly, and take ownership of each request. You will assist customers through phone, email, and online inquiries, making sure they receive accurate information and know what will happen next.

This is a structured, people-focused position within a professional Montgomery team. You will work closely with customer support colleagues, supervisors, operations teams, and administrative staff to keep questions, updates, and follow-up actions moving in the right direction.

Supporting customers throughout the day

• Respond to incoming customer calls and emails.
• Identify the reason for each inquiry.
• Answer routine questions using approved information.
• Provide clear updates on existing requests.
• Record accurate notes in the customer-management system.
• Request missing information or supporting documents.
• Direct specialist questions to the correct department.
• Monitor open cases until the required action is completed.

The position does not involve providing technical or specialist advice. When a question requires additional knowledge or authorization, the Customer Support Representative will collect the relevant details and transfer the request to an appropriate colleague.

Communication that builds confidence

We would like to meet someone who communicates naturally with different people and understands that customers may not always know the correct terminology or department. Patience, active listening, and clear explanations are important.

A strong candidate will also be able to:

• Remain professional during difficult conversations.
• Enter names, dates, contact details, and case notes accurately.
• Manage several open inquiries without losing track of follow-ups.
• Ask for assistance when a request falls outside standard procedures.
• Protect private customer and business information.
• Work constructively with colleagues across different departments.
• Maintain reliable attendance and consistent service standards.

Training and performance

Paid onboarding will cover the company’s services, customer-support procedures, communication standards, database, and escalation process. New team members will initially observe experienced colleagues before managing routine inquiries with supervisory support.

Performance will be assessed through customer-service quality, accurate recordkeeping, dependable follow-up, response times, and adherence to internal procedures. Targets will be explained clearly during onboarding and reviewed through regular coaching.

Apply for the Customer Support Representative position with your current resume. A cover letter is not required.

Qualified applicants will receive fair consideration without regard to any status protected by applicable law.

Pay: $18.50 - $22.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person