Customer Support Representative

Who you are

• Native/fluent proficiency in Dutch and full professional fluency in English (essential)
• A recent Bachelor’s degree (WO/HBO) or equivalent experience
• An eager, proactive "can-do" attitude
• A genuine curiosity or interest in personal finance, financial markets, savings products, and investing
• You have gained exceptional written and verbal communication skills from customer-facing roles, enabling you to know how to explain complex financial concepts clearly and warmly
• A fast learner who thrives in a dynamic scale-up environment, takes ownership of challenges, and adapts well to change
• Self-motivated when working independently, but always ready to jump in and support teammates
• Availability to work 40 hours per week with flexible scheduling when needed

What the job involves

• As a Dutch-speaking Customer Support Representative, you will be the primary link between BUX and our users across the Netherlands. You will solve day-to-day client queries and work closely with internal teams to ensure a smooth product experience
• From day one, this role gives you direct, hands-on insight into how a modern European Fintech operates.
• Through your daily work, you’ll naturally build a solid understanding of our platform, financial products, and regulatory standards, while getting to see firsthand how teams like Operations, Compliance, Product, and Marketing collaborate to support our users
• Build meaningful relationships with our users, delivering high-quality, efficient support via chat, email, and phone
• Play a vital role in onboarding and supporting clients using our new dedicated Savings proposition (flexible savings & term deposits) alongside our core investment platform
• Guide new users through the app and web platforms to ensure a smooth, welcoming onboarding experience
• Stay ahead of the curve on new platform features, market updates, interest rates, and our expanding product suite
• Collaborate directly with Product, Ops, and Compliance teams to resolve complex client queries quickly
• Gather real user feedback on both savings and investing tools, sharing actionable insights across the business to improve our products
• Assist with Dutch translations, customer communication content, and help keep our internal knowledge base accurate and up to date
• Spot opportunities to make our operational workflows smarter, faster, and more client-friendly

Benefits

• Work from anywhere in the world for one month per year
• Unlimited 1-on-1 access to on-demand coaching and mindfulness consultations with psychologists through OpenUp
• A supportive environment that encourages continuous learning and development
• Dedicated training budget for to use towards improving current skills or learning something entirely new
• Celebrations - we make sure to do plenty of fun stuff together, like dinner and drinks or activities like flyboarding, rafting and off-road jeep driving