Customer Support Representative

About iFinish

iFinish is one of India's leading sports technology companies, providing end-to-end solutions for sporting events. Our services include online event registrations, race timing technology, AI-powered event photography, participant engagement solutions, and a growing e-commerce platform for sports accessories and apparel. We partner with event organizers, race directors, schools, corporates, and sports communities across the country to deliver seamless event experiences powered by technology.

Role Overview

We are looking for a Customer Support Executive to deliver an exceptional customer experience across our e-commerce platform. The ideal candidate should have prior experience in an e-commerce or quick-commerce environment and be comfortable handling customer queries, order management, returns, and issue resolution across multiple communication channels.

Key Responsibilities

• Respond to customer queries via phone, email, WhatsApp, and chat.
• Handle order-related enquiries, cancellations, returns, refunds, and exchanges. Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
• Track shipments and resolve delivery-related issues.
• Maintain accurate customer records and support tickets. Ensure high customer satisfaction through prompt and professional service.
• Escalate unresolved issues to the appropriate internal teams. Identify recurring customer concerns and recommend process improvements.

Requirements

• Excellent verbal and written communication skills in English, Hindi, and Telugu.
• Good problem-solving and customer-handling skills.
• Proficiency in Microsoft Excel or Google Sheets. Experience using CRM or customer support platforms is preferred.
• Ability to multitask and work in a fast-paced environment.
• Preferred Skills Knowledge of order management and logistics processes.
• Strong attention to detail and customer-first mindset.

What We Offer

• Competitive salary.
• Opportunity to work with a growing sports technology company.
• Dynamic and collaborative work environment.
• Experience: 1–3 Years Location: Hyderabad

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person