Customer Support Representative

About the role

TGS BPO Incorporated is looking for a detail-oriented and customer-focused Customer Support Representative to join our growing team. The successful candidate will handle customer inquiries, assist with service coordination, and help ensure smooth communication between customers and internal teams.

Key responsibilities

• Respond to customer inquiries through phone, email, and other communication channels
• Provide accurate information about company services and assist customers with their requests
• Coordinate customer concerns, service inquiries, and follow-up activities
• Gather relevant customer information and ensure accurate documentation of inquiries and requests
• Communicate with internal teams to help address customer needs and resolve concerns
• Maintain organized records of customer interactions, updates, and service-related information
• Follow up with customers regarding pending inquiries and service updates
• Assist with scheduling and coordinating service-related activities as needed
• Ensure professional, timely, and customer-focused communication
• Support daily customer service operations and other administrative tasks as assigned

About you

• At least 1 year of relevant work experience in customer service or a related field
• Experience in landscaping, lawn care, irrigation, outdoor services, or a similar industry is highly preferred
• Background in construction, home services, or related industries is also an advantage
• Strong verbal and written communication skills
• Highly organized, detail-oriented, and capable of managing multiple tasks
• Strong problem-solving skills and the ability to handle customer concerns professionally
• Dependable, proactive, and willing to learn
• Comfortable working onsite and during a night shift
• Able to work independently while collaborating effectively with the team

Benefits

• Food allowance
• Opportunity to develop industry-specific knowledge and customer service skills
• On-the-job learning and career development opportunities
• Opportunity to work with an international service-oriented team

About us

TGS BPO Incorporated is a service-oriented team providing customer support services.