Customer Support Representative

** Experience of e-commerce and websites like Shopify and Shiprocket.

Seeking a professional individual with the ability to provide a high level of customer service for an eCommerce that requires a person with the ability to perform many different tasks while remaining focused on the customer. This opportunity has several elements that requires a self-motivated, high energy, focused, and professional individual willing to apply themselves and grow with our organization.

Responsibilities:

1. Being available to customers via Call/Whatsapp/Chat/Email from 10 to 7.

2. Understanding the business and products we offer and taking utmost care of representing the business to clients.

3. Handling queries of different platforms like our website, Amazon, etc

4. Taking care and co-ordinating with courier companies for getting shipments delivered on time

• Excellent communication skills
• Creative thinking skills
• The patience and ability to engage customers in conversation
• Excellent interpersonal and problem solving skills
• Provide technical support on products to customers
• Answer and communicate via the phone with professionalism
• Communicate clearly and concisely via email

Job Types: Full-time, Permanent

Pay: ₹9,157.73 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 4 years (Preferred)
• shopify: 2 years (Preferred)
• Customer service: 3 years (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person