Customer Support Representative

A friendly conversation can change someone’s whole experience. If you enjoy helping people, finding answers and bringing positive energy to a busy team, we would like to hear from you.

We are hiring a Customer Support Representative for our St. Louis office. You will help customers resolve everyday questions, understand services and receive timely updates, combining regular interaction with practical administrative work.

Make each conversation count

• Respond to incoming customer inquiries by phone and email, listening carefully to understand each request.
• Explain services, procedures and next steps using clear, accurate information.
• Resolve routine concerns within company guidelines and refer complex issues to the appropriate colleague.
• Update customer records and complete data entry accurately.
• Document conversations, actions taken and outstanding questions.
• Coordinate with internal departments and follow requests through to completion.
• Handle customer information confidentially and follow established procedures.

You will report to the Customer Support Manager and work alongside the customer service and operations teams. Success means giving reliable answers, keeping customers informed and following through on commitments.

A clear working arrangement

• Pay: $20.95–$24 per hour.
• Job type: Full-time.
• Schedule: Monday through Friday, 8:30 a.m.–5:00 p.m., with a 30-minute unpaid lunch break.
• Location: On-site in St. Louis, MO.
• Training and support: Paid training on customer support systems and service procedures, followed by ongoing coaching and feedback.

Bring a helpful approach

You should communicate clearly, feel comfortable typing and using email, and be willing to learn new computer systems. Organization, patience and a dependable approach matter, especially when several customers need assistance at once.

No college degree or previous customer support experience is required. Training will guide you through common inquiries, recordkeeping and when to involve a supervisor.

This role offers practical experience in customer communication, problem-solving and administrative support, with colleagues available to help as you build confidence.

Apply through Indeed with your resume. We look forward to learning what you would bring to the team.

Qualified applicants receive equal consideration without discrimination based on characteristics protected by applicable law. Reasonable accommodations are available throughout the recruitment process.

Pay: $20.95 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person