Customer Support Representative

Job Summary

We are seeking a dynamic and dedicated Customer Support Representative to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional service and support to our valued clients. Your enthusiasm, organizational skills, and technical proficiency will help ensure customer satisfaction and foster long-term relationships. This paid position offers an exciting opportunity to develop your communication and administrative skills in a fast-paced, supportive environment. If you thrive on helping others and enjoy working with technology and office tools, this is the perfect role for you!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat using multi-line phone systems and email platforms
• Manage client accounts and data entry tasks accurately using productivity software such as QuickBooks
• Assist with front desk duties including greeting visitors, answering calls with proper phone etiquette, and directing inquiries appropriately
• Support office management tasks such as calendar management, appointment scheduling, and coordinating meetings

Skills

• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
• Excellent verbal communication skills with a friendly phone manner and professional phone etiquette
• Previous office experience including clerical work, front desk responsibilities, or administrative support is preferred
• Demonstrated organizational skills with the ability to multitask efficiently in a busy environment
• Technical proficiency in using multi-line phone systems, calendar management tools, and basic troubleshooting techniques

Join us in delivering outstanding customer service while expanding your skills in a vibrant office environment! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities.

Pay: $15.00 - $20.00 per hour

Expected hours: 24.0 per week

Work Location: In person