Customer Support Representative

Company Description

RAZ Imports, founded in 1979, is a leading wholesale importer specializing in holiday and seasonal décor, as well as home decorations. With a passion for supporting retailers, the company collaborates with global partners to deliver innovative, high-quality products each season. Headquartered in Arlington, Texas, RAZ Imports operates showrooms in AmericasMart Atlanta, Dallas Market Center, and World Market Center Las Vegas. Retailers can explore a wide selection of products via showrooms, sales representatives, or direct online and phone services. RAZ Imports takes pride in its growth, including record-breaking seasons, while fostering innovation and excellence in the ever-evolving retail landscape.

Role Description

This is a full-time, on-site role based in Arlington, TX, for a Credit & Customer Support Representative. The responsibilities include managing customer support inquiries, addressing and resolving service-related issues professionally, ensuring customer satisfaction, and delivering exceptional assistance to clients. The role also involves troubleshooting customer concerns effectively and maintaining accurate account records.

Key Responsibilities:

Handle incoming customer calls related to:

• Product inquiries
• Pricing information
• Shipping dates
• Returns and damages
• Order status and general concerns

Respond promptly to customer emails and online inquiries

Process return requests and damage claims

Make outbound follow-up calls to customers when needed

Enter and place customer orders accurately

Maintain and update customer records in the support database

Collaborate with internal departments to resolve customer issues

Provide support at the showroom order desk during market events.

Skills & Experience :

• 2–5 years of customer service or call center experience
• Strong communication and problem-solving abilities
• Highly organized with excellent follow-up skills
• Ability to multitask in a fast-paced environment
• Comfortable working collaboratively within a team
• Proficiency in:
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Education :

High School Diploma or equivalent experience required.