Customer Support Representative

Taraneem Design is seeking a Customer Support Representative to handle client inquiries and support the interior design team with client coordination. This role is responsible for responding to customer questions, scheduling consultations, and maintaining accurate client records. The position reports to the Studio Manager or Client Services Manager.

Key Responsibilities:

• Respond to client inquiries via phone, email, and in-person regarding interior design services, project timelines, and fee structures
• Provide information on available services including residential and commercial design, custom furniture, and window treatments
• Schedule and coordinate initial client consultations with designers
• Maintain accurate client records and update contact information in the company database
• Prepare and send service confirmations, appointment reminders, and follow-up communications
• Assist clients with documentation requirements and project-related paperwork
• Coordinate with designers and project teams to track client requests and ensure timely follow-up
• Resolve routine client concerns and escalate complex issues to the Studio Manager
• Support the design team with administrative tasks including filing, data entry, and presentation preparation
• Follow up with clients on pending approvals, documentation, or payments as directed

Requirements:

• High school diploma or equivalent; diploma or certificate in Business Administration, Interior Design, or related field is preferred
• Minimum 1 year of experience in customer service, client coordination, or administrative support, preferably in an interior design, architecture, or creative services environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Good written and verbal communication skills in English; proficiency in Arabic is required
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple client requests and prioritize effectively
• Professional demeanor with a client-focused approach
• Familiarity with design terminology or project workflows is an advantage

Work Location: In person