Customer Support Representative

Overview:

The Customer Support Specialist serves as the liaison between the customer and Simple Healthkit. The position provides support to patients and customers. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to emergency situations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Set up and maintain sound and current records and files of customer interactions.
• Provide accurate information about products, services, and order status.
• Handle customer complaints and issues, ensuring customer satisfaction and retention.
• Work closely with other departments, such as Sales, Marketing, and Quality Assurance, to ensure seamless operations and customer satisfaction.
• Assist in special projects and other tasks as needed to support the overall operations of the company.
• Perform all duties within HIPAA and other PHI regulations.
• Understands the company’s purpose and goals and acts as the face of the company to customers.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.
• 1 year of experience in a customer service role.
• Bilingual in English and Spanish preferred.
• Knowledge of HIPAA and other applicable regulatory requirements is preferred, but not required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills and a proactive attitude.

Location: Milpitas, CA

Schedule: Full-Time

Travel: No

Employee Status: Contract, up to 6 months

Pay: $26.00 - $30.00 per hour

Expected hours: No more than 40.0 per week

Work Location: In person