Customer Support Representative

Required Qualifications

• Bachelor’s degree in administration, Business or related.
• 3+ Years’ experience in a Sales Support or Customer Service Role; manufacturing environment encouraged
• Bilingual (Spanish – English language, written and spoken, required).
• A certain degree of creativity, problem solving skills, and latitude is expected.
• Strong written and verbal communication skills, and the ability to maintain a positive disposition
• Must be able to multitask and manage time effectively in a fast-paced environment.
• Intermediate MS Office skills (Word, Excel, Outlook)
• Experience working with an ERP system is required
• Experince working with a CRM system is preferred

Responsibilities:

• Coordinate the review of customer orders in terms of pricing, specifications, account status, shipping requirements, product availability, and ultimately the entry of appropriate orders.
• Provides pricing and availability information to customers as required, collaborating planners and schedulers, expediters, transportation and all other departments to ensure on-time delivery
• Continually review and update supply functions with revised customer demand changes and coordinate new promise dates
• Responsible for data integrity of customer information
• Partner with Sales on pipeline efficiencies, and creating productivity reporting within the CRM tools
• Follow proper procedures for accurate and timely documentation of customers concerns and complaints, and most importantly, take appropriate corrective action
• Actively shares the workload of the team by answering telephones, responding to emails, resolving issues, and communicating customer-specific information. Works with team members to delegate or take on more tasks as appropriate
• Supports and implements the continuous improvement roadmap for the customer service team. Leverages continuous improvement tools to drive continued operational improvements
• Develops and maintains knowledge of products, use, and application of materials
• Other duties as assigned

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $28,000.00 al mes

Pregunta(s) de postulación:

• Mencione su expectativa salarial al enviar su CV, por favor.

Lugar de trabajo: Empleo presencial