Customer Support Representative

SomiCare is looking for a customer-focused and sales-oriented CSR to manage customer inquiries, promote services, generate sales, and build long-term customer relationships.

Key Responsibilities

• Handle customer inquiries through WhatsApp and phone calls.
• Convert inquiries into bookings and achieve sales targets.
• Follow up with potential and existing customers to encourage repeat bookings.
• Handle customer complaints and ensure customer satisfaction.
• Maintain accurate customer records and booking details.
• Re-engage inactive customers and promote relevant offers.
• Coordinate with the operations team to ensure smooth service delivery.

Requirements

• Excellent communication and customer-handling skills.
• Previous experience in customer support or sales is preferred.
• Basic knowledge of MS Excel and Google Sheets.
• Ability to meet sales targets and manage multiple inquiries.
• Proactive, organized, and customer-focused attitude.

Pay: Rs23,000.00 - Rs25,000.00 per month

Work Location: In person