Customer Support Representative

Job Summary

We are seeking a dynamic and dedicated Customer Support Representative to join our team! In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and technical proficiency will ensure customer satisfaction and smooth daily operations. This position offers an exciting opportunity to develop your office management and customer service expertise while working in a lively, team-oriented environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring clear and courteous communication.
• Manage multi-line phone systems efficiently to direct calls accurately and handle high call volumes with ease.
• Maintain organized records through data entry, filing, and updating client information using spreadsheets and productivity software like Microsoft Office and Google Workspace.
• Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading to support daily operations.
• Utilize technical skills with software tools like QuickBooks for basic bookkeeping and invoicing tasks.
• Provide front desk support by greeting visitors, managing office supplies, and ensuring a welcoming environment.
• Collaborate with team members on administrative projects, ensuring timely completion while demonstrating excellent time management and organizational skills.

Requirements

• Proven experience in customer service or administrative roles, preferably with office experience or as a medical receptionist.
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, spreadsheets, and productivity software.
• Familiarity with QuickBooks, data entry procedures, filing systems, and clerical tasks.
• Excellent phone etiquette with experience managing multi-line phone systems and client communication.
• Bilingual abilities are highly desirable to serve diverse customer needs effectively.
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Technical proficiency in computer skills including typing accuracy, proofreading, and data management.
• Experience in office management or personal assistant roles is a plus.

Join us to be part of a vibrant team committed to delivering outstanding customer support! Your enthusiasm and expertise will make a meaningful difference in our clients’ experiences while advancing your career in a supportive environment that values your growth.

Pay: $22.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person