Customer Support Representative (CRE)

We are looking for a Customer Support Executive to handle student queries and provide timely support throughout their learning and admission journey.

Key Responsibilities

• Handle inbound calls and resolve student queries related to courses, admissions, fees, classes, and services.
• Provide support through calls, WhatsApp, email, and other communication channels.
• Coordinate with internal teams to resolve student issues.
• Follow up on pending requests and ensure timely resolution.
• Maintain accurate customer records and interactions in CRM.
• Handle complaints professionally and ensure customer satisfaction.
• Maintain daily support and query-resolution reports.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Experience:

• Admission Counselling: 1 year (Required)

Work Location: In person