Customer Support Representative (CSR)

We are looking for a motivated and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate should have excellent written and spoken English communication skills, a professional attitude, and the ability to handle customer queries efficiently.

This is a day-shift position suitable for candidates who enjoy interacting with customers and providing a high-quality customer experience.

Key Responsibilities

• Respond to customer inquiries through calls, emails, chats, or other communication channels.
• Provide accurate information and effective solutions to customer questions and concerns.
• Handle customer complaints professionally and work toward timely resolutions.
• Maintain a positive, professional, and customer-friendly attitude at all times.
• Follow up with customers when required to ensure their concerns are resolved.
• Maintain accurate records of customer interactions and relevant information.
• Coordinate with internal teams to resolve customer issues when necessary.
• Meet assigned customer service and performance targets.
• Follow company policies, procedures, and service standards.

Requirements

• Strong English written and spoken communication skills are mandatory.
• Good interpersonal and customer-handling skills.
• Confident and professional communication style.
• Ability to understand customer needs and provide appropriate solutions.
• Good problem-solving and active listening skills.
• Basic computer literacy and familiarity with email, chat, and office applications.
• Ability to work independently as well as part of a team.
• Previous experience in customer support, customer service, call center, or a related role is preferred but may not be mandatory.

The Ideal Candidate

You are someone who naturally keeps things organized.

You don't need to be reminded about every task. You notice when something is missing, follow up when necessary, and take ownership of getting things completed.

You're comfortable switching between priorities, communicating with different people, and keeping accurate records. Most importantly, you take pride in making the business run more efficiently.

Employment Details

• Position: CSR
• Employment Type: Full-Time
• Probation Period: 3 Months (Lead to regular employment Contract)
• Salary During Probation: PKR 35,000–45,000 per month
• Working Days: Monday–Friday
• Working Hours: 12:30 PM–07:30 PM PST
• Post-Probation: Continuation in the full-time role based on satisfactory performance and company requirements

What We Offer

• Full-time employment opportunity
• Practical experience in customer support and client communication
• Training and guidance in customer service processes
• Professional and collaborative work environment
• Opportunity to develop communication and problem-solving skills
• Career development and growth opportunities
• Performance-based professional progression

How to Apply

If you have strong English communication skills and are interested in building a career in customer support, apply now with your updated CV.

ACEFINCH is an equal opportunity employer : We encourage applications based on skills, qualifications, and potential. Selection will be made fairly and without discrimination based on protected characteristics.

IMPORTANT – PLEASE READ BEFORE APPLYING

This position requires you to work strictly during our business hours: 12:30 PM to 7:30 PM PST, Monday through Friday.

Only apply if you can consistently commit to these working hours & have strong written and spoken English communication skills*. Applications from candidates who are unavailable during this schedule will not be considered.*

Note : PINEAL TECH is acting as a recruitment partner for this role and is assisting with candidate sourcing. The selected candidate will be employed directly by ACEFINCH SMC Pvt. Ltd., which will handle all onboarding, contracts, and salary-related matters.

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person