Customer Support Representative (CSR)

Company: Musk Al Mahal (Ecommerce)
Salary: Rs. 25,000–35,000 per month (based on practical knowledge and experience)
Location: On-site, Panorama Center, Saddar, Karachi
Timings: 11:00 AM – 8:00 PM
Experience: 6 months – 1 year

Job Description

We are looking for a motivated and customer-focused Customer Support Representative to join our team. The ideal candidate should have basic experience in customer service, preferably in the e-commerce industry, and be comfortable handling customer queries through calls and coordinating with the team.

Key Responsibilities

• Handle incoming and outgoing customer calls.
• Assist customers with their queries regarding orders, delivery status, and other order-related issues.
• Make order confirmation calls and guide customers through the ordering process.
• Provide accurate information and timely solutions to customer concerns.
• Coordinate with the internal team to resolve customer issues.
• Maintain proper records of customer interactions and follow up when required.
• Ensure a smooth and positive customer experience.

Requirements

• 6 months to 1 year of experience in a call center or customer support role.
• E-commerce customer support experience will be preferred.
• Good communication and customer-handling skills.
• Basic computer skills and the ability to manage customer queries efficiently.
• A helpful, patient, and professional attitude.

Important: This is a customer support role, not a sales position. The primary focus is on handling customer queries, order confirmations, and customer assistance.

Interested candidates can share their CV for consideration.

How to Apply

WhatsApp: 0301-2464237
Email: [email protected]
Email subject: Customer Support – Application

Only shortlisted candidates will be contacted.

Pay: Rs25,000.00 - Rs35,000.00 per month

Work Location: In person