Customer Support Representative (E-Commerce)

• Multi-Channel Assistance: Respond to customer questions via email, live chat, and phone regarding order status, shipping delivery, returns, and product details.
• Order Management: Process returns, exchanges, refunds, and order modifications directly through the Shopify or e-commerce platform.
• Logistical Coordination: Partner with warehouse and shipping teams to track, intercept, or reroute packages in transit.
• Ticket Documentation: Record all customer interactions accurately within CRM and ticketing systems like Zendesk or Gorgias.
• Process Improvement: Identify recurring customer feedback or website bugs to help product and logistics teams improve user experience. trychad.com +2

Qualifications & Skills

• Experience: 1+ years of customer service or support experience, preferably within an online retail or e-commerce environment.
• Technical Proficiency: Familiarity with e-commerce platforms (Shopify, BigCommerce) and helpdesk software (Zendesk, Gorgias, Salesforce).
• Communication: Exceptional written and verbal communication skills with a strong command of grammar and spelling.
• Soft Skills: High empathy, active listening, patience, and a calm demeanor when resolving stressful customer complaints.

Pay: Php23,000.00 - Php25,000.00 per month

Application Question(s):

• Can Start ASAP
• Willing to work in graveyard Shift

Education:

• Senior High School (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• E-commerce: 1 year (Preferred)

Work Location: In person