Customer Support Representative - German - Bucharest

Position: German Customer Support Representative

Location: Bucharest, Romania

Work model: Hybrid - after 4 weeks training

Employment type: Full-time

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DUTIES AND RESPONSIBILITIES:

• Provide technical customer support in German via voice channels
• Assist customers with questions and issues related to home appliance products
• Troubleshoot technical and product-related problems
• Identify customer needs and provide clear and accurate solutions
• Guide customers through appropriate troubleshooting steps
• Document customer interactions and relevant case information accurately
• Escalate complex technical issues when required
• Maintain a professional and customer-focused approach throughout each interaction
• Meet required quality, productivity and customer service standards.

REQUIREMENTS:

• German language proficiency at C1 level & fluent English
• Previous customer service or technical support experience is preferred
• Strong verbal communication skills in German
• Good technical understanding and ability to troubleshoot customer issues
• Customer-focused and solution-oriented approach
• Good organisational skills and attention to detail
• Comfortable working with computer systems and internal tools
• Ability to work effectively in a structured customer support environment
• Willingness to work fully on-site in Bucharest for the first three months

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Guidance and tools to reach your full potential
• Relocation support for international candidates (coming outside of Romania)
• Sign-on bonus for new joiners
• Rewarding performance bonus structure
• Meal allowance
• Medical Subscription
• Wellbeing programs
• And many others!