Customer Support Representative( Male)

We are looking for highly motivated, result-oriented and go-getter professionals to join our team in Pune.The selected candidates will be responsible for handling enquiries generated by the Marketing Team, understanding client requirements, presenting suitable solutions, conducting regular follow-ups and converting enquiries into successful business opportunities.The role requires excellent communication, negotiation, follow-up and closing skills. Candidates should be confident in speaking with prospects, understanding their requirements, discussing commercial terms and taking an enquiry through to the final offer and management approval.Key Responsibilities

• Receive and manage enquiries/leads generated by the Marketing Team.
• Contact prospects through phone calls, WhatsApp and other communication channels.
• Understand the prospect's requirements, business needs, budget and expectations.
• Gather detailed information related to requirements such as:
• Banking solutions
• WhatsApp solutions
• Advisors / Consultants
• Data-related requirements
• Other business and service requirements
• Explain relevant company services, solutions, pricing and available options.
• Conduct regular and structured follow-ups with prospective clients.
• Build professional relationships with prospects and maintain communication until closure.
• Handle questions, objections and commercial discussions confidently.
• Prepare and communicate the final offer, services offered, pricing, terms and conditions based on the discussion.
• Negotiate with prospects within approved company guidelines.
• Work proactively and persistently towards converting enquiries into confirmed business opportunities.
• Maintain complete and accurate records of every enquiry and follow-up.
• Update enquiry status, client requirements, discussions, offers, pricing and follow-up details in Excel / Google Sheets.
• Clearly document the final discussion and proposed terms before submitting the case to the Manager.
• Share qualified/finalized enquiries with the Manager for final review and decision-making.
• Coordinate with internal teams after management approval for further processing.
• Maintain daily and weekly reports covering enquiries received, calls made, follow-ups, offers submitted, conversions and pending cases.
• Achieve assigned targets and contribute to overall business growth.

Candidate ProfileWe are looking for candidates who are:

• Go-getters with a strong business mindset
• Highly result-oriented and target-driven
• Confident and persistent with follow-ups
• Proactive and aggressive in their approach to business development
• Strong in negotiation and objection handling
• Growth-oriented and willing to take ownership of results
• Comfortable making frequent calls and handling multiple enquiries
• Good at understanding client requirements and identifying opportunities
• Organized and disciplined in maintaining Excel records and reports
• Comfortable discussing pricing, services and commercial terms
• Able to work independently while keeping management updated

Required Skills & Qualifications

• Minimum 2-5 years of experience in sales, business development, telesales, lead conversion, relationship management or a similar role.
• Excellent verbal communication skills in Hindi and English.
• Knowledge of South Indian languages such as Tamil, Telugu, Kannada or Malayalam will be an added advantage.
• Strong convincing, negotiation and closing skills.
• Good working knowledge of MS Excel / Google Sheets.
• Experience handling inbound enquiries/leads and converting them into business is preferred.
• Candidates with experience in B2B sales, financial services, banking solutions, WhatsApp solutions, technology services, data services or consultancy/advisory businesses will be preferred.

Performance ExpectationsThe selected candidate will be expected to:1. Respond promptly to new enquiries.2. Understand and qualify every enquiry properly.3. Maintain consistent follow-ups until the enquiry reaches a clear outcome.4. Present the appropriate service and commercial offer.5. Clearly communicate applicable terms and conditions.6. Document the complete discussion and proposed terms in Excel.7. Escalate qualified/finalized cases to the Manager for final approval.8. Focus strongly on conversion, revenue generation and business growth.

Salary & BenefitsSalary: INR 30,000 - 50,000 per month with accomadation