Customer Support Representative Manager M5 (Onsite)

For our client, we are seeking a Customer Support Representative Manager M5 (Onsite) to join the team of a leader in the Aerospace & Defense space.

This role will lead customer support efforts for complex technical programs, ensuring performance expectations are met and escalated issues are handled effectively. The manager will work closely with engineering, logistics, and other internal stakeholders to coordinate solutions, support field and maintenance needs, and provide timely responses to technical inquiries. This position also requires frequent customer interaction, operational problem-solving, and travel to support mission-critical needs.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $132,400 – $251,600 annually

Responsibilities

• Lead customer support initiatives and monitor key performance metrics
• Oversee performance and address escalated issues
• Coordinate technical support for engine integration and maintenance
• Collaborate with engineering and logistics teams to resolve issues
• Provide timely responses to technical inquiries regarding propulsion hardware
• Identify problems and coordinate solutions with stakeholders
• Adapt to customer needs, including travel up to 35% for support

Qualifications

• Bachelor's degree required
• 10 years of technical experience or 7 years with an advanced degree
• Active and transferable U.S. government issued security clearance required on day one
• TOP SECRET clearance preferred, but a collateral secret clearance is mandatory
• Experience in engine or aircraft maintenance or field logistics preferred

Benefits

• Relocation Package
• Comprehensive benefits including medical, dental, and vision
• 401(k) match and flexible spending accounts
• Employee assistance program and Employee Scholar Program
• Parental leave and paid time off

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.