Customer Support Representative (ONSITE - Night shift)

About the role:

We are seeking highly motivated and dedicated Customer Service Representative to join our financial/travel/insurance/telco/sales clients. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.
Key Responsibilities:

• Handle customer inquiries and provide accurate information about products and services
• Assist customers in resolving account-related issues or concerns
• Process transactions and maintain accurate customer records
• Ensure customer satisfaction by delivering prompt and efficient service
• Escalate complex issues to appropriate departments for further assistance
• Adhere to company policies, procedures, and security measures to protect customer information
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

• Are a college graduate, with or without a background in the Customer Experience Solutions industry
• Have at least six (6) months of background in the Customer Experience Solutions industry
• Have good English communication skills, both written and verbal
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills, with proficiency in navigating multiple systems
• Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!

Pay: Php14,000.00 - Php34,000.00 per month

Work Location: In person