Customer Support Representative - Open to Fresh Grads

CUSTOMER SUPPORT REPRESENTATIVE

Onsite | Up to ₱26,000/month Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Career growth opportunities

ROLE SUMMARY

The Customer Support Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem-solving.

This role is ideal for candidates looking for customer service representative jobs in Cebu City, call center jobs in the Philippines, and entry-level CSR opportunities.

WHAT YOU WILL DO

• Handle customer inquiries through phone, chat, or email
• Provide accurate information and appropriate solutions
• Resolve customer concerns professionally and efficiently
• Maintain excellent customer service throughout every interaction
• Document customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

• Open to college fresh graduates
• No BPO experience required
• Good English communication skills, both verbal and written
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules, including weekends, nights, and holidays

WORK SETUP & TRAINING

• Work Setup: Onsite
• Location: Cebu City
• Schedule: Shifting schedule
• Training: Paid training from Day 1

Pay: Php14,000.00 - Php26,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person