Customer Support Representative (Voice Account)

About the role

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing assistance, answering inquiries, and resolving issues via various communication channels such as phone, email, chat, or social media. The CSR represents the client's brand and upholds service standards while delivering exceptional customer service.

Key responsibilities

• Serve as the primary point of contact for customers
• Provide assistance and answer customer inquiries
• Resolve customer issues
• Communicate via phone, email, chat, or social media
• Represent the client's brand
• Uphold service standards
• Deliver exceptional customer service

About you

• Strong communication skills
• Problem-solving abilities
• Customer-centric mindset