Customer Support representative with banking experience

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Conduct fraud analysis to identify potential risks and escalate suspicious cases to senior team members.
• Process insurance claims, verify documentation, and ensure timely resolution of customer complaints.
• Collaborate with internal teams to resolve complex issues related to insurance operations.

Job Requirements :

• Fluent English language skills (spoken) for effective communication with customers.
• 1-3 years of experience in an international voice process or similar environment.
• Strong understanding of insurance operations, including claim processing and risk analysis.