Customer Support Representative with German

ABOUT TENNANT

Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you to places you never expected.

About the job :

We are looking for Customer Support Representatives to join our team in Cluj- Napoca and provide high-quality support to our German-speaking customers.

We are looking for candidates with fluent German and English , strong communication skills, and a customer-focused, proactive mindset. The roles involve managing customer enquiries and requests, keeping information accurate across our systems and portals, and providing timely support.

Scope :

The Customer Support Representative is responsible for receiving, investigating, and responding to customer enquiries, requests, and notifications, with the aim of providing accurate, timely, and high-quality support.

Main responsibilities :

• Business & System Support: Handle enquiries related to service planning, invoicing, customer portals, and reporting. Ensure accurate and timely entry and maintenance of service notifications, orders, invoices, and other relevant data in company systems, including SAP and customer portals.
• Order & Notification Processing: Receive, enter, and process electronic orders, quotations, and customer requests related to parts, consumables, machinery, and repairs, ensuring accuracy and timely follow-up.
• Customer Enquiry Management: Review and respond to written customer enquiries and requests received through designated communication channels and systems.
• Dispute and Claims Resolution: Register, track, investigate, and support the resolution of customer disputes and claims in a structured and efficient manner.
• General Business Support: Provide additional administrative and operational support as required, based on workload, team allocation, and evolving business needs .

Tasks may vary depending on workload and team allocation.

Additional tasks may be assigned as needed to support evolving business requirements.

Qualification/Requirements:

• Must have a Bachelor diploma or equivalent
• C1-C2 level German & English are mandatory required, any extra language is a plus
• 2 - 3 years of experience in customer support, back office or logistics
• Experience in order processing, invoicing, service administration, customer support, or similar business operations

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS

• Time Management: Proven ability to prioritize, organize and manage multiple tasks in a fast-paced environment.
• ERP System Experience: Hands-on experience with SAP, for managing orders, back-office operations and reporting.
• Resilience Under Pressure: Maintains composure and effectiveness in high-pressure or stressful situations.
• Customer Service Excellence: Demonstrates a friendly, courteous, and solution-oriented approach in all interactions.
• Team Collaboration: A strong team player with the ability to work effectively across diverse international teams, including managers and subject matter experts.
• Analytical skills: Demonstrates a strong commitment to company values and ethical standards in all aspects of work.
• Numerical Proficiency: Comfortable with basic calculations and interpreting figures related to invoicing, order tracking and reporting

What you can expect from us:

• A competitive salary and foreign language bonus
• An international and collaborative working environment
• Flexibility through our hybrid working model, including 2 days working from home per week
• Private medical subscription
• Transportation reimbursement
• RON 45/day meal vouchers
• Christmas and Easter bonuses

Defining Our Employee Value Proposition

At Tennant Company, we…

Discover fulfilling work with opportunities for growth and meaningful recognition.

Drive the quality and innovation our customers rely on in our products and services.

Connect with people who care about each other, our brands and our communities.

These are the principles that define how our employees experience Tennant Company, make Tennant a great place to grow your career, and are at the core of our legacy and future. Together, they serve as guideposts for working with our customers, our partners and one another.

Begin your journey with us. Let's reinvent how the world cleans.